Welcome to the Conflict Resolution course. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Information

Estimated Time: 3 hours

Difficulty: Advanced

Course Instructor

David Lawrence David Lawrence Author

Module 1 – Getting Started

Module 2- An Introduction to Conflict Resolution

Module 3 – Conflict Resolution Solutions

Module 4 – Creating an Effective Atmosphere

Module 5 – Creating a Mutual Understanding

Module 6 – Focusing on Individual and Shared Needs

Module 7 – Getting to the Root Cause

Module 8 – Generating Options

Module 9 – Building a Solution

Module 10 – The Short Version of the Process

Module 11 – Additional Tools

Module 12 – Wrapping Up

Module 13 – Course Completion